Recently we experienced a physical plant malfunction at work. My explanation to our guests that afternoon was a tongue in cheek, "we have had a wee bit of a leak." Behind the scenes, our skilled management team carefully began to assess the scope of the situation and to decisively respond. Out front, the focus of the staff remained on calmly . . .
...an invitation to love deeply and fully
When I was interviewed for my current position, I was challenged by my future boss to look through certain lenses when viewing our guests. "You need to realize that no one chooses to come here." He continued his sobering exhortation affirming the need for compassion, clarity, and kindness in all of my interactions with families who are . . .
Watching, Seeing, and Encouraging
"I'll be glad when..."
The place of my employment is undergoing significant major extensive massive renovation. (Get the picture?) Amidst the upheaval, we are learning to adjust to awkwardly placed workstations, temporary permanent walls (yes, that is a thing), construction sounds, and an occasional unnerving bang of dropped metal conduit on . . .
Recently the IT department where I serve added an additional wireless network, creating both a “Guest” network and an “Employee” network. However, once this dual Wi-Fi environment went online, we discovered a problem. Our guest's electronic devices automatically try to connect to the “Employee” . . .
You Are More Than Your Byline
Not too long ago I was reminded of one of my favorite Veggie Tales, “Madame Blueberry.” Having watched the video countless times over the years (yes, my children were present), I easily recalled Madame Blueberry’s lament, “I’m so blue, I don’t know what to do.” Believing that “happiness waits at . . .
Doesn't Mean You Should
One of the intersections I pass through every day is at the foot of an interstate off-ramp. Because of the duration of the light pattern, drivers tend to pull out their cell phones, put on their makeup, fix their hair, dust off their dashboard, and even clean the inside of their windshield when the light turns red.
One morning, while . . .